Data recovery methodology
1. Sending the device containing the data to retrieve
To send us the device containing the data to be recovered, several options are available:
- We send you a packet by Express Post, and you send it back to us (free)
- Take your medium to a Major Collection Centre (Neuchâtel, Yverdon, Givisiez et Berne). (free)
- Take your carrier to a Secondary Collection Center (Lausanne, Geneva, Fribourg, Biel/Bienne et Crans-Montana).
- We come and collect your device at your place in Romandy. (500 CHF without taxes)
2. Repairing your device
Upon receipt of the device, we analyze it to determine the failure. It is also at this stage that we proceed with the replacement of defective parts and make a bitwise copy of the device.
We analyze the copy in order to extract the data. If data are present, you go to step 3, otherwise we stop the recovery process and you pay only the costs of the attempt.
3. Extracting data to a new device
Once the data is restored, we copy them to a new device that we can encrypt at your request.
4. Your data is back with you
For security reasons, we hold for 14 days a copy of your data in a safe. During this period, if you have any problem with the data retrieved, you can contact us at any time.
