Our main goal is to make things simple and fast. Restoring your data after a Ransomware attack is divided into 4 main steps.
Explaining the problem
By phone, on our website or directly at our laboratory, you tell us about the problem you've encountered. We'll advise you for free.
Sending your affected media
Min 3 h.
Once we have received your request, a technician will contact you to assess how best to send us your media so that we can analyse it and perform the data recovery.
Analysis of your media
As soon as we receive the media, a technician analyses them and determines the type of attack, the feasibility of restoring the data and the costs. You will receive a precise report and a fixed-price estimate.
If you agree with the costs, we'll do the repair and the data extraction as explain at pt. 4. If you don't agree, we'll stop the recovery process.
Repair and data extraction
Min 1 day
We repair and change the deffective parts. We make then a bit-to-bit copy of your device, so we'll work on the copy and not on the original device.
We analyse these copies and then restore your unencrypted data. If necessary, we contact the criminals to negotiate the ransom for you. We transfer your decrypted data to new media.