Data recovery process

Keeping things simple and fast is our main goal.

Recovery in 4 main steps

Your data recovery is divided in 4 main steps

Step 1

Announcement of the failure

15 minutes

By phone, on our website or directly at our laboratory, you tell us about the problem you've encountered. We'll advise you for free.

Step 2

Sending your device

Min 3 h.

There's different ways for you to send your device :

  • We send you a package by ExpressPost, that you send back to us (free of charge).
  • A courier pick your device up at home within one hour.
  • You send us your device on your own.
  • You bring it at our laboratory in Neuchâtel.

Step 3

Analysis of your device

1 hour

As soon as we received the device, a data recovery specialist will analyse it in order to discover the kind of problem, the possibility of a data recovery and the costs.

If you agree with the costs, we'll do the repair and the data extraction as explain at pt. 4. If you don't agree, we'll stop the recovery process.

Step 4

Repair and data extraction

Min 1 day

We repair and change the deffective parts. We make then a bit-to-bit copy of your device, so we'll work on the copy and not on the original device.

We analyse this copy in order to extract your data, which we'll transfer on a new device.

You get your data back